WJ Pieterson
WJ Pieterson
Research Associate
Verified email at utwente.nl
TitleCited byYear
Electronic government: Rethinking channel management strategies
WE Ebbers, WJ Pieterson, HN Noordman
Government Information Quarterly 25 (2), 181-201, 2008
2672008
Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector
W Pieterson, W Ebbers, J Van Dijk
Government Information Quarterly 24 (1), 148-164, 2007
1052007
The use of service channels by citizens in the Netherlands: Implications for multi-channel management
W Pieterson, W Ebbers
International Review of Administrative Sciences 74 (1), 95-110, 2008
1002008
Government 2.0: Key challenges to its realization
A Meijer, B Koops, W Pieterson, SP Overman, ST Tije
882012
Channel Choice Determinants; An exploration of the factors that determine the choice of a service channel in citizen initiated contacts
W Pieterson, J Van Dijk
Proceedings of the 8th annual international conference on Digital government…, 2007
782007
Channel choice: Citizens' channel behavior and public service channel strategy
WJ Pieterson
632009
Multichannel marketing: An experiment on guiding citizens to the electronic channels
ML Teerling, W Pieterson
Government Information Quarterly 27 (1), 98-107, 2010
572010
Leveraging social networks for strategic success
EM Eisenberg, Z Johnson, W Pieterson
International Journal of Business Communication 52 (1), 143-154, 2015
552015
E-services for citizens: the Dutch usage case
J van Dijk, W Pieterson, A van Deuren, W Ebbers
International Conference on Electronic Government, 155-166, 2007
512007
The Internet as a service channel in the Public Sector
A van Deursen, W Pieterson
ICA Conference, Dresden, Germany, 2006
51*2006
Citizens and service channels: Channel choice and channel management implications
W Pieterson
International Journal of Electronic Government Research (IJEGR) 6 (2), 37-53, 2010
272010
How to improve e-government use: An empirical examination of multichannel marketing instruments
ML Teerling, W Pieterson
Information Polity 16 (2), 171-187, 2011
252011
Channel perceptions and usage: Beyond media richness factors
W Pieterson, M Teerling, W Ebbers
International Conference on Electronic Government, 219-230, 2008
242008
Influencing citizen behavior: Experiences from multichannel marketing pilot projects
L Van De Wijngaert, W Pieterson, ML Teerling
International journal of information management 31 (5), 415-419, 2011
222011
Governmental service channel positioning
W Pieterson, J Van Dijk
Fifth International EGOV Conference, 2006
222006
The opportunities and barriers of user profiling in the public sector
W Pieterson, W Ebbers, J van Dijk
International Conference on Electronic Government, 269-280, 2005
202005
Gebruik van Nederlandse elektronische overheidsdiensten in 2006
J Van Dijk, MHN Hanenburg, WJ Pieterson, CJ van Dijk, E ail Jan
Enschede: Universiteit Twente, 2006
172006
New channels, new possibilities: A typology and classification of social robots and their role in multi-channel public service delivery
W Pieterson, W Ebbers, C Madsen
International Conference on Electronic Government, 47-59, 2017
142017
Rethinking service and channel strategies after the hype
WE Ebbers, WJ Pieterson, H Noorman
ETaxation, State and Perspectives, 2007
142007
Facts and feelings: The role of rational and irrational factors in citizens' channel choices
WE Ebbers, MGM Jansen, WJ Pieterson, LAL van de Wijngaert
Government information quarterly 33 (3), 506-515, 2016
132016
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