Oualid Jouini
Oualid Jouini
CentraleSupélec, Université Paris Saclay
Verified email at
Cited by
Cited by
Too much or not enough? Planning electric vehicle charging infrastructure: A review of modeling options
MO Metais, O Jouini, Y Perez, J Berrada, E Suomalainen
Renewable and Sustainable Energy Reviews 153, 111719, 2022
Call centers with delay information: Models and insights
O Jouini, Z Akşin, Y Dallery
Manufacturing & Service Operations Management 13 (4), 534-548, 2011
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
O Jouini, Y Dallery, Z Akşin
International Journal of Production Economics 120 (2), 389-399, 2009
Analysis of the impact of team-based organizations in call center management
O Jouini, Y Dallery, R Nait-Abdallah
Management Science 54 (2), 400-414, 2008
On multiple priority multi-server queues with impatience
O Jouini, A Roubos
Journal of the Operational Research Society 65 (5), 616-632, 2014
Staffing a call center with uncertain non-stationary arrival rate and flexibility
S Liao, G Koole, C van Delft, O Jouini
OR spectrum 34, 691-721, 2012
Outpatient chemotherapy planning: A literature review with insights from a case study
G Lamé, O Jouini, J Stal-Le Cardinal
IIE Transactions on Healthcare Systems Engineering 6 (3), 127-139, 2016
Simulation-based optimization of staffing levels in an emergency department
K Ghanes, M Wargon, O Jouini, Z Jemai, A Diakogiannis, R Hellmann, ...
Simulation 91 (10), 942-953, 2015
Performance indicators for call centers with impatient customers
O Jouini, G Koole, A Roubos
Iie Transactions 45 (3), 341-354, 2013
On the effect of lifetime variability on the performance of inventory systems
C Kouki, O Jouini
International Journal of Production Economics 167, 23-34, 2015
Existence of Nash equilibrium for chance-constrained games
VV Singh, O Jouini, A Lisser
Operations Research Letters 44 (5), 640-644, 2016
A comprehensive simulation modeling of an emergency department: A case study for simulation optimization of staffing levels
K Ghanes, O Jouini, Z Jemai, M Wargon, R Hellmann, V Thomas, G Koole
Proceedings of the Winter Simulation Conference 2014, 1421-1432, 2014
Moments of first passage times in general birth–death processes
O Jouini, Y Dallery
Mathematical Methods of Operations Research 68, 49-76, 2008
What are we waiting for? Factors influencing completion times in an academic and peripheral emergency department
I Vegting, N Alam, K Ghanes, O Jouini, F Mulder, M Vreeburg, ...
Netherlands Journal of Medicine 73, 331-340, 2015
Optimal scheduling in call centers with a callback option
B Legros, O Jouini, G Koole
Performance Evaluation 95, 1-40, 2016
Combining Soft Systems Methodology, ethnographic observation, and discrete-event simulation: A case study in cancer care
G Lamé, O Jouini, J Stal-Le Cardinal
Journal of the Operational Research Society 71 (10), 1545-1562, 2020
A flexible architecture for call centers with skill-based routing
B Legros, O Jouini, Y Dallery
International Journal of Production Economics 159, 192-207, 2015
Online scheduling policies for multiclass call centers with impatient customers
O Jouini, A Pot, G Koole, Y Dallery
European Journal of Operational Research 207 (1), 258-268, 2010
Analysis of base-stock perishable inventory systems with general lifetime and lead-time
C Kouki, B Legros, MZ Babai, O Jouini
European Journal of Operational Research 287 (3), 901-915, 2020
Distributionally robust chance-constrained games: existence and characterization of Nash equilibrium
VV Singh, O Jouini, A Lisser
Optimization Letters 11, 1385-1405, 2017
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