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James Devlin
James Devlin
Professor of Financial Services Marketing and Consumption
Verificeret mail på nottingham.ac.uk - Startside
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Why consumers are not using internet banking: a qualitative study
P Gerrard, J Barton Cunningham, JF Devlin
Journal of services Marketing 20 (3), 160-168, 2006
5022006
A detailed study of financial exclusion in the UK
JF Devlin
Journal of Consumer Policy 28 (1), 75-108, 2005
3252005
Technology and innovation in retail banking distribution
JF Devlin
International Journal of Bank Marketing 13 (4), 19-25, 1995
3031995
Trustworthiness and trust: influences and implications
H Sekhon, C Ennew, H Kharouf, J Devlin
Journal of marketing management 30 (3-4), 409-430, 2014
2682014
Customer knowledge and choice criteria in retail banking
JF Devlin
Journal of Strategic Marketing 10 (4), 273-290, 2002
1802002
The antecedents of service expectations
JF Devlin, AL Gwynne, CT Ennew
Service Industries Journal 22 (4), 117-152, 2002
1452002
An analysis of choice criteria in the home loans market
JF Devlin
International Journal of Bank Marketing 20 (5), 212-226, 2002
1372002
Choice criteria in retail banking: an analysis of trends
JF Devlin, P Gerrard
Journal of Strategic Marketing 12 (1), 13-27, 2004
1342004
A study of customer choice criteria for multiple bank users
J Devlin, P Gerrard
Journal of Retailing and Consumer services 12 (4), 297-306, 2005
1222005
Adding value to service offerings: the case of UK retail financial services
JF Devlin
European journal of marketing 32 (11/12), 1091-1109, 1998
1181998
Organizational positioning in retail financial services
JF Devlin, CT Ennew, M Mirza
Journal of Marketing Management 11 (1-3), 119-132, 1995
1141995
Consumer evaluation and competitive advantage in retail financial services‐A research agenda
JF Devlin
European Journal of Marketing 35 (5/6), 639-660, 2001
1082001
Effects of discount framing in comparative price advertising
S McKechnie, J Devlin, C Ennew, A Smith
European Journal of Marketing 46 (11/12), 1501-1522, 2012
1062012
Brand architecture in services: The example of retail financial services
J Devlin
Journal of Marketing Management 19 (9-10), 1043-1065, 2003
952003
An analysis of influences on total financial exclusion
JF Devlin
The Service Industries Journal 29 (8), 1021-1036, 2009
882009
Consumer perceptions of brand architecture in financial services
JF Devlin, S McKechnie
European Journal of Marketing 42 (5/6), 654-666, 2008
872008
Adding value to retail financial services
JF Devlin
Journal of Marketing Practice: Applied Marketing Science 3 (4), 251-267, 1997
831997
Is high recovery more effective than expected recovery in addressing service failure?—A moral judgment perspective
T Chen, K Ma, X Bian, C Zheng, J Devlin
Journal of Business Research 82, 1-9, 2018
802018
Insights into customer motivations for switching to Internet banking
JF Devlin, M Yeung
The International Review of Retail, Distribution and Consumer Research 13 (4 …, 2003
762003
A study of time limited price promotions
J Devlin, C Ennew, S McKechnie, A Smith
Journal of Product & Brand Management 16 (4), 280-285, 2007
702007
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Artikler 1–20