Ronald T. Cenfetelli
Ronald T. Cenfetelli
Professor, Sauder School of Business, University of British Columbia
Verified email at sauder.ubc.ca - Homepage
Title
Cited by
Cited by
Year
Interpretation of formative measurement in information systems research
RT Cenfetelli, G Bassellier
MIS quarterly, 689-707, 2009
9962009
Inhibitors and enablers as dual factor concepts in technology usage
RT Cenfetelli
Journal of the Association for Information Systems 5 (11), 16, 2004
2902004
Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success
RT Cenfetelli, I Benbasat, S Al-Natour
Information systems research 19 (2), 161-181, 2008
2882008
Integrating service quality with system and information quality: an empirical test in the e-service context
J Xu, I Benbasat, RT Cenfetelli
MIS quarterly, 777-794, 2013
2662013
Identifying and testing the inhibitors of technology usage intentions
RT Cenfetelli, A Schwarz
Information systems research 22 (4), 808-823, 2011
1872011
Building citizen trust towards e-government services: do high quality websites matter?
CW Tan, I Benbasat, RT Cenfetelli
Proceedings of the 41st Annual Hawaii International Conference on System …, 2008
1792008
IT-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality
CW Tan, I Benbasat, RT Cenfetelli
MIS quarterly, 77-109, 2013
1782013
The nature and consequences of trade-off transparency in the context of recommendation agents
J Xu, I Benbasat, RT Cenfetelli
MIS quarterly 38 (2), 379-406, 2014
1112014
The effects of process and outcome similarity on users' evaluations of decision aids
S Al‐Natour, I Benbasat, RT Cenfetelli
Decision Sciences 39 (2), 175-211, 2008
852008
The adoption of online shopping assistants: Perceived similarity as an antecedent to evaluative beliefs
S Al-Natour, I Benbasat, R Cenfetelli
Journal of the Association for Information Systems 12 (5), 347, 2011
762011
The role of design characteristics in shaping perceptions of similarity: The case of online shopping assistants
S Al-Natour, I Benbasat, RT Cenfetelli
Journal of the Association for Information Systems 7 (12), 34, 2006
652006
The effects of service and consumer product knowledge on online customer loyalty
JD Xu, I Benbasat, R Cenfetelli
Journal of the Association for Information Systems 12 (11), 1, 2011
552011
An Exploratory Study of the Formation and Impact of Electronic Service Failures.
CW Tan, I Benbasat, RT Cenfetelli
Mis Quarterly 40 (1), 1-29, 2016
512016
Do different kinds of trust matter? An examination of the three trusting beliefs on satisfaction and purchase behavior in the buyer–seller context
JD Xu, RT Cenfetelli, K Aquino
The Journal of Strategic Information Systems 25 (1), 15-31, 2016
422016
The role of similarity in e-commerce interactions: The case of online shopping assistants
S Al-Natour, I Benbasat, RT Cenfetelli
SIGHCI 2005 proceedings, 4, 2005
412005
GETTING IN TOUCH WITH OUR FEELINGS TOWARDS TECHNOLOGY.
RT CENFETELLI
Academy of Management Proceedings 2004 (1), F1-F6, 2004
412004
Understanding the antecedents and consequences of e-government service quality: an empirical investigation
I Benbasat, R Cenfetelli, CW Tan
ICIS 2007 Proceedings, 39, 2007
382007
Research Note—The Influences of Online Service Technologies and Task Complexity on Efficiency and Personalization
J Xu, I Benbasat, RT Cenfetelli
Information Systems Research 25 (2), 420-436, 2014
332014
Understanding the antecedents and consequences of e-Government service quality: transactional frequency as a moderator of citizens’ quality perceptions
CW Tan, I Benbasat, R Cenfetelli
322010
Information technology mediated customer service: A functional perspective
R Cenfetelli, I Benbasat, S Al-Natour
ICIS 2005 proceedings, 58, 2005
292005
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