Towards a shared understanding of the service experience–a hospitality stakeholder approach C King, E Murillo, W Wei, J Madera, MJ Tews, AA Israeli, L Kong Journal of Service Management 30 (3), 410-428, 2019 | 15 | 2019 |
The Routledge companion to production and operations management S Gupta, MK Starr Routledge, 2017 | 15 | 2017 |
Service Chains' Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry L Kong, K Hu, R Verma Manufacturing & Service Operations Management, 2022 | 9 | 2022 |
The role of service firms in societal health: the case for symbiotic value L Aksoy, L Alkire, J Kandampully, L Kemppainen, L Kong, LE McClelland Journal of Service Management 31 (5), 1041-1058, 2020 | 7 | 2020 |
Usage and impact of information and communication technologies in healthcare delivery L Kong, H Sadatsafavi, R Verma Service Science 11 (3), 172-188, 2019 | 7 | 2019 |
Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry L Kong, K Hu, M Walsman Service Science 13 (4), 258-274, 2021 | 6 | 2021 |
Supplier Selection Criteria under Heterogeneous Sourcing Needs: Evidence from an Online Marketplace for Selling Production Capacity K Hu, L Kong Available at SSRN 4420456, 2023 | 1 | 2023 |
Effective Service Operations Management: Aligning Priorities in Healthcare Operations with Customer Preferences L Kong, H Sadatsafavi, R Verma The Palgrave Handbook of Service Management, 801-822, 2022 | | 2022 |
Infusing Service Excellence into Healthcare Settings L Kong Cornell University, 2020 | | 2020 |
Operations Management in Hospitality R Verma, L Kong, Z Lin The Routledge Companion to Production and Operations Management, 413-426, 2017 | | 2017 |