| Trust and commitment influences on customer retention: insights from business-to-business services SP Gounaris Journal of Business research 58 (2), 126-140, 2005 | 1146 | 2005 |
| Behavioural responses to customer satisfaction: an empirical study A Athanassopoulos, S Gounaris, V Stathakopoulos European journal of marketing 35 (5/6), 687-707, 2001 | 1001 | 2001 |
| An empirically‐based typology of product innovativeness for new financial services: Success and failure scenarios GJ Avlonitis, PG Papastathopoulou, SP Gounaris Journal of Product Innovation Management: an international publication of …, 2001 | 955 | 2001 |
| Antecedents and consequences of brand loyalty: An empirical study S Gounaris, V Stathakopoulos Journal of brand Management 11, 283-306, 2004 | 936 | 2004 |
| An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping S Gounaris, S Dimitriadis, V Stathakopoulos Journal of services marketing 24 (2), 142-156, 2010 | 659 | 2010 |
| Internal-market orientation and its measurement SP Gounaris Journal of business research 59 (4), 432-448, 2006 | 652 | 2006 |
| Marketing orientation and company performance: industrial vs. consumer goods companies GJ Avlonitis, SP Gounaris Industrial marketing management 26 (5), 385-402, 1997 | 521 | 1997 |
| Marketing orientation and its determinants: an empirical analysis GJ Avlonitis, SP Gounaris European journal of marketing 33 (11/12), 1003-1037, 1999 | 512 | 1999 |
| Measuring service quality in b2b services: an evaluation of the SERVQUAL scale vis‐à‐vis the INDSERV scale S Gounaris Journal of Services Marketing 19 (6), 421-435, 2005 | 420 | 2005 |
| Antecedents to perceived service quality: an exploratory study in the banking industry SP Gounaris, V Stathakopoulos, AD Athanassopoulos International journal of bank marketing 21 (4), 168-190, 2003 | 388 | 2003 |
| The notion of internal market orientation and employee job satisfaction: some preliminary evidence S Gounaris Journal of Services Marketing 22 (1), 68-90, 2008 | 350 | 2008 |
| Assessing service quality on the Web: evidence from business‐to‐consumer portals S Gounaris, S Dimitriadis Journal of Services Marketing 17 (5), 529-548, 2003 | 332 | 2003 |
| The relationships of customer-perceived value, satisfaction, loyalty and behavioral intentions SP Gounaris, NA Tzempelikos, K Chatzipanagiotou Journal of Relationship Marketing 6 (1), 63-87, 2007 | 327 | 2007 |
| Trust in industrial service relationships: behavioral consequences, antecedents and the moderating effect of the duration of the relationship SP Gounaris, K Venetis Journal of Services Marketing 16 (7), 636-655, 2002 | 306 | 2002 |
| Investigating the drivers of internet banking adoption decision: A comparison of three alternative frameworks S Gounaris, C Koritos International journal of bank marketing 26 (5), 282-304, 2008 | 289 | 2008 |
| Antecedents of internal marketing practice: some preliminary empirical evidence S Gounaris International Journal of Service Industry Management 19 (3), 400-434, 2008 | 284 | 2008 |
| Internal‐market orientation: A misconceived aspect of marketing theory S Gounaris, A Vassilikopoulou, KC Chatzipanagiotou European journal of marketing 44 (11/12), 1667-1699, 2010 | 191 | 2010 |
| Antecedents of perceived quality in the context of Internet retail stores S Gounaris, S Dimitriadis, V Stathakopoulos Journal of Marketing Management 21 (7-8), 669-700, 2005 | 162 | 2005 |
| The role of employee job satisfaction in strengthening customer repurchase intentions S Gounaris, A Boukis Journal of Services Marketing 27 (4), 322-333, 2013 | 141 | 2013 |
| Μάρκετινγκ υπηρεσιών Σ Γούναρης Εκδόσεις Rosili, Αθήνα, 2003 | 140 | 2003 |
Nektarios TzempelikosAnglia Ruskin UniversityVerified email at anglia.ac.uk
