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Lars Grønholdt
Lars Grønholdt
Associate Professor, Copenhagen Business School
Verificeret mail på cbs.dk - Startside
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The relationship between customer satisfaction and loyalty: cross-industry differences
L Gronholdt, A Martensen, K Kristensen
Total quality management 11 (4-6), 509-514, 2000
12432000
Customer satisfaction measurement at post Denmark: results of application of the European customer satisfaction index methodology
K Kristensen, A Martensen, L Gronholdt
Total Quality Management 11 (7), 1007-1015, 2000
5212000
Customer satisfaction measurement at post Denmark: results of application of the European customer satisfaction index methodology
K Kristensen, A Martensen, L Gronholdt
Total Quality Management 11 (7), 1007-1015, 2000
5132000
The drivers of customer satisfaction and loyalty: cross-industry findings from Denmark
A Martensen, L Gronholdt, K Kristensen
Total quality management 11 (4-6), 544-553, 2000
4692000
Measuring the impact of buying behaviour on customer satisfaction
K Kristensen, A Martensen, L Gronholdt
Total Quality Management 10 (4-5), 602-614, 1999
3741999
Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system
A Martensen, L Grønholdt
The journal of Academic librarianship 29 (3), 140-147, 2003
3552003
Application of a model for the effectiveness of event marketing
A Martensen, L Grønholdt, L Bendtsen, MJ Jensen
Journal of advertising research 47 (3), 283-301, 2007
3182007
Using employee satisfaction measurement to improve people management: An adaptation of Kano's quality types
M Anne, L Grønholdt
Total quality management 12 (7-8), 949-957, 2001
2332001
Measuring student oriented quality in higher education: application of the ECSI methodology
A Martensen, L Grønholdt, JK Eskildsen, K Kristensen
Sinergie-Rapporti di ricerca 9 (18), 371-383, 2000
2202000
Children's influence on family decision making
A Martensen, L Grønholdt
Innovative Marketing 4 (4), 2008
1512008
Customer experience management and business performance
L Grønholdt, A Martensen, S Jørgensen, P Jensen
International journal of quality and service sciences 7 (1), 90-106, 2015
1422015
Internal marketing: A study of employee loyalty, its determinants and consequences
A Martensen, L Grønholdt
Innovative Marketing 2 (4), 92-116, 2006
1412006
Key marketing performance measures
L Grønholdt, A Martensen
The Marketing Review 6 (3), 243-252, 2006
1252006
Measuring and diagnosing innovation excellence–simple contra advanced approaches: a Danish study
A Martensen, JJ Dahlgaard, SM Park‐Dahlgaard, L Grønholdt
Measuring business excellence 11 (4), 51-65, 2007
1122007
Analysing customer satisfaction data: A comparison of regression and artificial neural networks
L Grnholdt, A Martensen
International Journal of Market Research 47 (2), 121-130, 2005
1002005
Benchmarking student satisfaction in higher education based on the ECSI methodology
JK Eskildsen, A Martensen, L Grønholdt, K Kristensen
Sinergie-Rapporti di ricerca 9 (18), 385-402, 2000
882000
Building brand equity: a customer-based modelling approach
A Martensen, L Grønholdt
Journal of Management Systems 16 (3), 37-51, 2004
852004
Measuring and managing brand equity: A study with focus on product and service quality in banking
A Martensen, L Grønholdt
International Journal of Quality and Service Sciences 2 (3), 300-316, 2010
582010
Quality in higher education: linking graduates' competencies and employers' needs
A Martensen, L Grønholdt
International Journal of Quality and Service Sciences 1 (1), 67-77, 2009
562009
How events work: understanding consumer responses to event marketing
A Martensen, L Grønholdt
Innovative Marketing 4 (4), 2008
462008
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Artikler 1–20