The relationship between customer satisfaction and loyalty: cross-industry differences L Gronholdt, A Martensen, K Kristensen Total quality management 11 (4-6), 509-514, 2000 | 1243 | 2000 |
Customer satisfaction measurement at post Denmark: results of application of the European customer satisfaction index methodology K Kristensen, A Martensen, L Gronholdt Total Quality Management 11 (7), 1007-1015, 2000 | 521 | 2000 |
Customer satisfaction measurement at post Denmark: results of application of the European customer satisfaction index methodology K Kristensen, A Martensen, L Gronholdt Total Quality Management 11 (7), 1007-1015, 2000 | 513 | 2000 |
The drivers of customer satisfaction and loyalty: cross-industry findings from Denmark A Martensen, L Gronholdt, K Kristensen Total quality management 11 (4-6), 544-553, 2000 | 469 | 2000 |
Measuring the impact of buying behaviour on customer satisfaction K Kristensen, A Martensen, L Gronholdt Total Quality Management 10 (4-5), 602-614, 1999 | 374 | 1999 |
Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system A Martensen, L Grønholdt The journal of Academic librarianship 29 (3), 140-147, 2003 | 355 | 2003 |
Application of a model for the effectiveness of event marketing A Martensen, L Grønholdt, L Bendtsen, MJ Jensen Journal of advertising research 47 (3), 283-301, 2007 | 318 | 2007 |
Using employee satisfaction measurement to improve people management: An adaptation of Kano's quality types M Anne, L Grønholdt Total quality management 12 (7-8), 949-957, 2001 | 233 | 2001 |
Measuring student oriented quality in higher education: application of the ECSI methodology A Martensen, L Grønholdt, JK Eskildsen, K Kristensen Sinergie-Rapporti di ricerca 9 (18), 371-383, 2000 | 220 | 2000 |
Children's influence on family decision making A Martensen, L Grønholdt Innovative Marketing 4 (4), 2008 | 151 | 2008 |
Customer experience management and business performance L Grønholdt, A Martensen, S Jørgensen, P Jensen International journal of quality and service sciences 7 (1), 90-106, 2015 | 142 | 2015 |
Internal marketing: A study of employee loyalty, its determinants and consequences A Martensen, L Grønholdt Innovative Marketing 2 (4), 92-116, 2006 | 141 | 2006 |
Key marketing performance measures L Grønholdt, A Martensen The Marketing Review 6 (3), 243-252, 2006 | 125 | 2006 |
Measuring and diagnosing innovation excellence–simple contra advanced approaches: a Danish study A Martensen, JJ Dahlgaard, SM Park‐Dahlgaard, L Grønholdt Measuring business excellence 11 (4), 51-65, 2007 | 112 | 2007 |
Analysing customer satisfaction data: A comparison of regression and artificial neural networks L Grnholdt, A Martensen International Journal of Market Research 47 (2), 121-130, 2005 | 100 | 2005 |
Benchmarking student satisfaction in higher education based on the ECSI methodology JK Eskildsen, A Martensen, L Grønholdt, K Kristensen Sinergie-Rapporti di ricerca 9 (18), 385-402, 2000 | 88 | 2000 |
Building brand equity: a customer-based modelling approach A Martensen, L Grønholdt Journal of Management Systems 16 (3), 37-51, 2004 | 85 | 2004 |
Measuring and managing brand equity: A study with focus on product and service quality in banking A Martensen, L Grønholdt International Journal of Quality and Service Sciences 2 (3), 300-316, 2010 | 58 | 2010 |
Quality in higher education: linking graduates' competencies and employers' needs A Martensen, L Grønholdt International Journal of Quality and Service Sciences 1 (1), 67-77, 2009 | 56 | 2009 |
How events work: understanding consumer responses to event marketing A Martensen, L Grønholdt Innovative Marketing 4 (4), 2008 | 46 | 2008 |