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Rohit Verma
Rohit Verma
Dean and USC Educational Foundation Distinguished Professor, Darla Moore School of Business
Verified email at cornell.edu - Homepage
Title
Cited by
Cited by
Year
An analysis of the supplier selection process
R Verma, ME Pullman
Omega 26 (6), 739-750, 1998
9801998
Service innovation and customer choices in the hospitality industry
L Victorino, R Verma, G Plaschka, C Dev
Managing Service Quality: An International Journal 15 (6), 555-576, 2005
6362005
Using conjoint analysis to help design product platforms
WL Moore, JJ Louviere, R Verma
Journal of Product Innovation Management: An international publication of …, 1999
2741999
The impact of service system design and flow experience on customer satisfaction in online financial services
D Xin Ding, PJH Hu, R Verma, DG Wardell
Journal of Service Research 13 (1), 96-110, 2010
2702010
Customer preferences for online, social media, and mobile innovations in the hospitality industry
R Verma, D Stock, L McCarthy
Cornell Hospitality Quarterly 53 (3), 183-186, 2012
2642012
Multiple raters in survey‐based operations management research: a review and tutorial
KK Boyer, R Verma
Production and Operations Management 9 (2), 128-140, 2000
2552000
Self‐service technology and online financial service choice
X Ding, R Verma, Z Iqbal
International journal of service industry management 18 (3), 246-268, 2007
2542007
Research opportunities in service process design
AV Hill, DA Collier, CM Froehle, JC Goodale, RD Metters, R Verma
Journal of Operations Management 20 (2), 189-202, 2002
2532002
Understanding customer choices: A key to successful management of hospitality services
R Verma, G Plaschka, JJ Louviere
Cornell Hotel and Restaurant Administration Quarterly 43 (6), 15-24, 2002
2442002
Does environmental certification help the economic performance of hotels? Evidence from the Spanish hotel industry
MV Segarra-Oña, Á Peiró-Signes, R Verma, L Miret-Pastor
Cornell Hospitality Quarterly 53 (3), 242-256, 2012
2382012
History of offshoring knowledge services
R Metters, R Verma
Journal of Operations Management 26 (2), 141-147, 2008
2262008
Method and architecture for logical aggregation of multiple servers
R Verma, J Senthilnathan
US Patent 6,654,792, 2003
2242003
Environmental sustainability in the hospitality industry: Best practices, guest participation, and customer satisfaction
A Bruns-Smith, V Choy, H Chong, R Verma
2222015
How travelers use online and social media channels to make hotel-choice decisions
L McCarthy, D Stock, R Verma
2202010
The emergence of hybrid online distribution channels in travel, tourism and hospitality
K Thakran, R Verma
Cornell Hospitality Quarterly 54 (3), 240-247, 2013
2162013
Empirical Research Published in Production and Operations Management (1992–2005): Trends and Future Research Directions
S Gupta, R Verma, L Victorino
Production and operations management 15 (3), 432-448, 2006
2062006
An empirical analysis of management challenges in service factories, service shops, mass services and professional services
R Verma
International journal of service industry management 11 (1), 8-25, 2000
2052000
The impact of environmental certification on hotel guest ratings
A Peiró-Signes, MV Segarra-Oña, R Verma, J Mondéjar-Jiménez, ...
Cornell Hospitality Quarterly 55 (1), 40-51, 2014
1832014
Understanding customer choices in e-financial services
R Verma, Z Iqbal, G Plaschka
California Management Review 46 (4), 43-67, 2004
1832004
Exploring the linkages between quality system, service quality, and performance excellence: service providers' perspectives
LS Coo, R Verma
Quality Management Journal 9 (2), 44-56, 2002
1652002
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