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Susan Stead
Susan Stead
Assistant Professor, RWTH University Aachen, TIME Research Area
Verificeret mail på time.rwth-aachen.de
Titel
Citeret af
Citeret af
År
Making sense of customer service experiences: a text mining review
D Mahr, S Stead, G Odekerken-Schröder
Journal of Services Marketing 33 (1), 88-103, 2019
1012019
It is really not a game: An integrative review of gamification for service research
R Ciuchita, J Heller, S Köcher, S Köcher, T Leclercq, K Sidaoui, S Stead
Journal of Service Research 26 (1), 3-20, 2023
322023
Toward multisensory customer experiences: a cross-disciplinary bibliometric review and future research directions
S Stead, R Wetzels, M Wetzels, G Odekerken-Schröder, D Mahr
Journal of Service Research 25 (3), 440-459, 2022
192022
Unraveling customer experiences in a new servicescape: an ethnographic schema elicitation technique (ESET)
S Stead, G Odekerken-Schröder, D Mahr
Journal of Service Management 32 (4), 612-641, 2021
102021
Hospital resource endowments and nosocomial infections: longitudinal evidence from the English National Health Service on Clostridioides difficile between 2011 and 2019
S Stead, L Vogt, D Antons, TO Salge, J Gecht, M Klasen, S Sopka
Journal of Hospital Infection 134, 129-137, 2023
12023
Anwendung von Systemen der künstlichen Intelligenz im Schockraum
T Tjardes, LM Meyer, A Lotz, J Defosse, S Hensen, P Hirsch, TO Salge, ...
Die Unfallchirurgie 126 (7), 552-558, 2023
2023
The Inscrutable New Actor: An Employee Perspective on the Flipside of AI
S Stead
2023
There Can be Only One: The Impact of Digital and Customer Orientation on Performance
T Reibel, S Stead
Academy of Management Proceedings 2023 (1), 17238, 2023
2023
It is Really Not a Game
R Ciuchita, J Heller, S Köcher, S Köcher, T Leclercq, K Sidaoui, S Stead
Journal of Service Research, 2022
2022
Toward Multisensory Customer Experiences
S Stead, R Wetzels, M Wetzels, G Odekerken-Schröder, D Mahr
Journal of Service Research, 2022
2022
The Power of Senses: Unraveling Multisensory Customer Service Experiences
S Stead
2020
Towards the Crux of Customer Service Experiences: Opening the Black Box of Multisensory Processing
S Stead, G Odekerken-Schröder, D Mahr
Frontiers in Service 2018, 2018
2018
Towards a multisensory customer experience: an investigation through sensory ethnography
S Stead, G Odekerken-Schröder, D Mahr
Frontiers in Service Conference, 2017, 2017
2017
Towards a multi-sensory customer service experience
S Stead, G Odekerken-Schröder, D Mahr
The 15th International Research Symposium on Service Excellence in Management, 2017
2017
Hospital Resource Endowments and Nosocomial Infections: Longitudinal Evidence from a Nationwide Mandatory Reporting System on Clostridioides Difficile, 2011-2019–a Registry Study
S Stead, L Vogt, D Antons, T Salge, M Klasen, S Sopka
David and Salge, Torsten and Klasen, Martin and Sopka, Sasa, Hospital …, 2011
2011
Application of artificial intelligence systems in the emergency room: Do the communication patterns give indications for possible starting points? An observational study
T Tjardes, LM Meyer, A Lotz, J Defosse, S Hensen, P Hirsch, TO Salge, ...
Unfallchirurgie (Heidelberg, Germany), 0
Towards the Crux of Customer Service Experiences: Taking a Multisensory Processing Perspective
S Stead, G Odekerken-Schröder, D Mahr
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Artikler 1–17