| Close encounters of the digital kind: A research agenda for the digitalization of public services I Lindgren, CØ Madsen, S Hofmann, U Melin Government information quarterly 36 (3), 427-436, 2019 | 563 | 2019 |
| The accidental caseworker–How digital self-service influences citizens' administrative burden CØ Madsen, I Lindgren, U Melin Government Information Quarterly 39 (1), 101653, 2022 | 93 | 2022 |
| Channel choice: a literature review CØ Madsen, P Kræmmergaard Electronic Government: 14th IFIP WG 8.5 International Conference, EGOV 2015 …, 2015 | 71 | 2015 |
| The development in leading e-government articles 2001-2010: Definitions, perspectives, scope, research philosophies, methods and recommendations: An update of Heeks and Bailur CØ Madsen, JB Berger, M Phythian Electronic Government: 13th IFIP WG 8.5 International Conference, EGOV 2014 …, 2014 | 56 | 2014 |
| The efficiency of freedom: Single parents' domestication of mandatory e-government channels CØ Madsen, P Kræmmergaard Government Information Quarterly 32 (4), 380-388, 2015 | 52 | 2015 |
| Artificial Intelligence in Swedish Policies: Values, benefits, considerations and risks D Toll, I Lindgren, U Melin, CØ Madsen Electronic Government: 18th IFIP WG 8.5 International Conference, EGOV 2019 …, 2019 | 46 | 2019 |
| Values, benefits, considerations and risks of AI in government: A study of AI policies in Sweden D Toll, I Lindgren, U Melin, CØ Madsen JeDEM-EJournal of EDemocracy and Open Government 12 (1), 40-60, 2020 | 43 | 2020 |
| Warm experts in the age of mandatory e-government:: Interaction among Danish single parents regarding online application for public benefits CØ Madsen, P Kræmmergaard Electronic Journal of E-government 14 (1), 87, 2016 | 42 | 2016 |
| New channels, new possibilities: A typology and classification of social robots and their role in multi-channel public service delivery W Pieterson, W Ebbers, CØ Madsen Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017 …, 2017 | 41 | 2017 |
| Channel choice complications: Exploring the multiplex nature of citizens’ channel choices CØ Madsen, S Hofmann, W Pieterson Electronic Government: 18th IFIP WG 8.5 International Conference, EGOV 2019 …, 2019 | 34 | 2019 |
| Multichannel management in the public sector: a literature review CØ Madsen, S Hofmann Electronic Journal of e-Government, 2019 | 25 | 2019 |
| How to succeed with multichannel management: A case study of cross-organizational collaboration surrounding a mandatory self-service application for danish single parents CØ Madsen, P Kræmmergaard International Journal of Public Administration in the Digital Age (IJPADA) 3 …, 2016 | 23 | 2016 |
| Technical debt management: A systematic literature review and research agenda for digital government ME Nielsen, C Østergaard Madsen, MF Lungu Electronic Government: 19th IFIP WG 8.5 International Conference, EGOV 2020 …, 2020 | 20 | 2020 |
| Developing an analytical framework for analyzing and comparing national e-government strategies S Hofmann, CØ Madsen, B Distel Electronic Government: 19th IFIP WG 8.5 International Conference, EGOV 2020 …, 2020 | 16 | 2020 |
| How to migrate citizens online and reduce traffic on traditional channels through multichannel management: a case study of cross-organizational collaboration surrounding a … CØ Madsen, P Kræmmergaard Innovative perspectives on public administration in the digital age, 121-142, 2018 | 16 | 2018 |
| Administrative burden in digital self-service: An empirical study about citizens in need of financial assistance I Heggertveit, I Lindgren, CØ Madsen, S Hofmann International Conference on Electronic Participation, 173-187, 2022 | 15 | 2022 |
| Exploring citizens’ channel behavior in benefit application: Empirical examples from Norwegian welfare services I Lindgren, CØ Madsen, HH Rydén, I Heggertveit Proceedings of the 15th International Conference on Theory and Practice of …, 2022 | 10 | 2022 |
| Service Automation in the Public Sector G Juell-Skielse, I Lindgren, M Åkesson, U Melin, A Ranerup, B Johansson, ... Springer International Publishing, 2022 | 9 | 2022 |
| Integrated and seamless?: Single Parents’ Experiences of Cross-Organizational Interaction CØ Madsen, LR Christensen IRIS 2018 Proceedings, 2019 | 7 | 2019 |
| A citizen-centered analysis of what public services are suitable for digital communication channels S Hofmann, CØ Madsen, I Lindgren, G Verne Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and …, 2021 | 6 | 2021 |
Ida LindgrenAssociate professor (bitr.professor) in information systems, Linköping university, SwedenVerified email at liu.se
