| Foundations and implications of a proposed unified services theory SE Sampson, CM Froehle Production and operations management 15 (2), 329-343, 2006 | 1139 | 2006 |
| New service development: areas for exploitation and exploration LJ Menor, MV Tatikonda, SE Sampson Journal of Operations Management 20 (2), 135-157, 2002 | 1077 | 2002 |
| The performance-importance response function: Observations and implications SE Sampson, MJ Showalter Service Industries Journal 19 (3), 1-25, 1999 | 454 | 1999 |
| Customer‐supplier duality and bidirectional supply chains in service organizations SE Sampson International journal of service industry management 11 (4), 348-364, 2000 | 434 | 2000 |
| Visualizing service operations SE Sampson Journal of Service Research 15 (2), 182-198, 2012 | 307 | 2012 |
| The impact of customer contact on environmental initiatives for service firms ST Foster, SE Sampson, SC Dunn International Journal of Operations & Production Management 20 (2), 187-203, 2000 | 303 | 2000 |
| Customer roles in service supply chains and opportunities for innovation SE Sampson, M Spring Journal of Supply Chain Management 48 (4), 30-50, 2012 | 248 | 2012 |
| Understanding service business SE Sampson US: John Wiley & Sons, 2001 | 204 | 2001 |
| The unified service theory: A paradigm for service science SE Sampson Handbook of service science, 107-131, 2010 | 160 | 2010 |
| Local search techniques for the generalized resource constrained project scheduling problem SE Sampson, EN Weiss Naval Research Logistics (NRL) 40 (5), 665-675, 1993 | 145 | 1993 |
| Optimization of volunteer labor assignments SE Sampson Journal of Operations Management 24 (4), 363-377, 2006 | 128 | 2006 |
| Ramifications of monitoring service quality through passively solicited customer feedback SE Sampson Decision Sciences 27 (4), 601-622, 1996 | 97 | 1996 |
| A strategic framework for task automation in professional services SE Sampson Journal of Service Research 24 (1), 122-140, 2021 | 89 | 2021 |
| A video method for empirically studying wait-perception bias KK Seawright, SE Sampson Journal of Operations management 25 (5), 1055-1066, 2007 | 81 | 2007 |
| Gathering customer feedback via the Internet: instruments and prospects SE Sampson Industrial Management & Data Systems 98 (2), 71-82, 1998 | 79 | 1998 |
| Communication management using a token action log SE Sampson US Patent 7,010,565, 2006 | 78 | 2006 |
| Electronic payment validation using Transaction Authorization Tokens S Sampson US Patent App. 10/671,087, 2004 | 72 | 2004 |
| Class scheduling to maximize participant satisfaction SE Sampson, JR Freeland, EN Weiss Interfaces 25 (3), 30-41, 1995 | 67 | 1995 |
| Automatic changing mode of a communication device SE Sampson US Patent App. 12/061,521, 2009 | 65 | 2009 |
| Practical implications of preference‐based conference scheduling SE Sampson Production and Operations Management 13 (3), 205-215, 2004 | 49 | 2004 |
Martin SpringProfessor of Operations Management, Lancaster University Management SchoolVerified email at lancaster.ac.uk
