Rosemary Batt
Rosemary Batt
Professor, ILR School, Cornell University
Verified email at cornell.edu
Title
Cited by
Cited by
Year
The new American workplace: Transforming work systems in the United States
E Appelbaum, RL Batt
Cornell University Press, 1994
22241994
The new American workplace: Transforming work systems in the United States
E Appelbaum, RL Batt
Cornell University Press, 1994
22191994
Managing customer services: Human resource practices, quit rates, and sales growth
R Batt
Academy of management Journal 45 (3), 587-597, 2002
20882002
Human resources practices as predictors of work‐family outcomes and employee turnover
R Batt, PM Valcour
Industrial Relations: A Journal of Economy and Society 42 (2), 189-220, 2003
10362003
Work organization, technology, and performance in customer service and sales
R Batt
Ilr Review 52 (4), 539-564, 1999
6031999
The viability of alternative call centre production models
R Batt, L Moynihan
Human Resource Management Journal 12 (4), 14-34, 2002
4242002
An employment systems approach to turnover: Human resources practices, quits, dismissals, and performance
R Batt, AJS Colvin
Academy of management Journal 54 (4), 695-717, 2011
4212011
Strategic segmentation in front-line services: matching customers, employees and human resource systems
R Batt
International Journal of Human Resource Management 11 (3), 540-561, 2000
4202000
Employee voice, human resource practices, and quit rates: Evidence from the telecommunications industry
R Batt, AJS Colvin, J Keefe
ILR Review 55 (4), 573-594, 2002
4062002
The global call center report: International perspectives on management and employment
D Holman, R Batt, U Holtgrewe
3402007
Worker participation in diverse settings: does the form affect the outcome, and if so, who benefits?
R Batt, E Applebaum
3071995
Who benefits from teams? Comparing workers, supervisors, and managers
R Batt
Industrial Relations: A Journal of Economy and Society 43 (1), 183-212, 2004
2642004
Private equity at work: When wall street manages main street
E Appelbaum, R Batt
Russell Sage Foundation, 2014
2382014
The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers: Introduction to a Special Issue of the Industrial & Labor Relations Review
R Batt, D Holman, U Holtgrewe
ILR Review 62 (4), 453-488, 2009
2302009
How supervisors influence performance: A multilevel study of coaching and group management in technology‐mediated services
X Liu, R Batt
Personnel Psychology 63 (2), 265-298, 2010
2142010
Post-bureaucracy?
M Alvesson, P Thompson, S Ackroyd, R Batt, PS Tolbert
The Oxford handbook of work and organization, 485-507, 2004
2032004
Net working: Work patterns and workforce policies for the new media industry.
R Batt, S Christopherson, N Rightor, D Van Jaarsveld
Economic Policy Institute, 1660 L Street NW, Suite 1200, Washington, DC 20036, 2001
1202001
Managers, markets, and ideologies: Design and devotion revisited
G Kunda, G Ailon-Souday
The Oxford handbook of work and organization, 2009
1182009
Service Management and Employment Systems in US and Indian Call Centers [with Comment and Discussion]
R Batt, V Doellgast, H Kwon, V Agrawal
Brookings trade forum, 335-372, 2005
1122005
Implications of financial capitalism for employment relations research: evidence from breach of trust and implicit contracts in private equity buyouts
E Appelbaum, R Batt, I Clark
British journal of industrial relations 51 (3), 498-518, 2013
1112013
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