Robert Ciuchita
Robert Ciuchita
Assistant Professor, Hanken School of Economics
Bekræftet mail på hanken.fi - Startside
TitelCiteret afÅr
Uncovering collaborative value creation patterns and establishing corresponding customer roles
S Moeller, R Ciuchita, D Mahr, G Odekerken-Schröder, M Fassnacht
Journal of service research 16 (4), 471-487, 2013
1252013
“Deal with it”: How coping with e-service innovation affects the customer experience
R Ciuchita, D Mahr, G Odekerken-Schröder
Journal of Business Research 103, 130-141, 2019
22019
Marketing and mobile financial services: a global perspective on digital banking consumer behaviour
AA Shaikh, H Karjaluoto
Routledge, 2018
12018
Customer experience management in the age of big data analytics: A strategic framework
M Holmlund, Y Van Vaerenbergh, R Ciuchita, A Ravald, P Sarantopoulos, ...
Journal of Business Research, 2020
2020
Drivers of continuous usage: A consumer perspective on mobile payment service ecosystems
R Ciuchita, D Mahr, GO Schröder, M Wetzels
Marketing and Mobile Financial Services, 135-158, 2018
2018
A consumer perspective on mobile payment service ecosystems
R Ciuchita, D Mahr, GO Schröder, M Wetzels
Marketing and Mobile Financial Services: A Global Perspective on Digital …, 2018
2018
Engagement: Managerially alluring, academically divisive and ripe for research
R Ciuchita
AMA SERVSIG, 2017
2017
Storm after the Quiet: How Marketplace Interactions Shape Consumer Resources in Collective Goal Pursuits
AP Henkel, J Boegershausen, R Ciuchita, G Odekerken-Schröder
Journal of the Association for Consumer Research 2 (1), 26-47, 2017
2017
Unheard consumers: a resource perspective on the goal pursuit of families with hearing impaired children
A Henkel, J Bögershausen, R Ciuchita, G Odekerken-Schröder
2016
User engagement with digital service innovation
RPA Ciuchita
Maastricht University, 2016
2016
Collaborative Value Creation (CVC): A Conceptual Framework of Value Types and Customer Roles
RPA Ciuchita, S Moeller, FD Mahr, GJ Odekerken-Schröder, M Fassnacht
Robert H. Smith School of Business, University of Maryland, 2012
2012
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Artikler 1–11