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Qiuping Yu
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Cited by
Year
How do delay announcements shape customer behavior? An empirical study
Q Yu, G Allon, A Bassamboo
Management Science 63 (1), 1-20, 2017
1612017
Call to duty: Just-in-time scheduling in a restaurant chain
M Kamalahmadi, Q Yu, YP Zhou
Management Science 67 (11), 6751-6781, 2021
482021
Managing customer expectations and priorities in service systems
Q Yu, G Allon, A Bassamboo, S Iravani
Management Science 64 (8), 3942-3970, 2018
452018
Delay information in virtual queues: A large-scale field experiment on a major ride-sharing platform
Q Yu, Y Zhang, YP Zhou
Management Science 68 (8), 5745-5757, 2022
412022
The reference effect of delay announcements: A field experiment
Q Yu, G Allon, A Bassamboo
Management Science 67 (12), 7417-7437, 2021
372021
Linking delay announcements, abandonment, and service time
E Webb, Q Yu, K Bretthauer
Abandonment, and Service Time (March 25, 2019), 2019
232019
Evidence of the unintended labor scheduling implications of the minimum wage
Q Yu, S Mankad, M Shunko
Manufacturing & Service Operations Management 25 (5), 1947-1965, 2023
112023
When Providing Wait Times, It Pays to Underpromise and Overdeliver
Q Yu
Harvard Business Review, 2020
82020
Research: When a Higher Minimum Wage Leads to Lower Compensation
Q Yu, S Mankad, M Shunko
Harvard Business Review, 2021
62021
How to find your most valuable service outlets: Measuring influence using network analysis
S Mankad, M Shunko, Q Yu
Available at SSRN, 2019
62019
How do delay announcements shape customer behavior
Q Yu, G Allon, A Bassamboo
Management Science Forthcoming, 2014
42014
How to Find Your Most Valuable Outlets? Measuring Influence in Service and Retail Networks
S Mankad, M Shunko, Q Yu
Measuring Influence in Service and Retail Networks (April 4, 2019), 2019
22019
A quality value chain network: Linking supply chain quality to customer lifetime value
Q Yu, M Shunko, S Mankad
Kelley School of Business Research Paper, 2017
22017
Racial and gender biases in customer satisfaction surveys: Evidence from a restaurant chain
M Kamalahmadi, Q Yu, YP Zhou
University of Miami Business School Research Paper, 2023
12023
How to design predictable scheduling laws that not only benefit workers but also firms’ bottom line?
Q Yu
Brookings Research Briefs in Economic Policy, 2024
2024
Too Close for Comfort? Understanding Peer Effects in Large Franchised Networks
S Mankad, M Shunko, Q Yu
Understanding Peer Effects in Large Franchised Networks (August 26, 2021), 2021
2021
The Unintended Labor Scheduling Implications of Minimum Wage
Q Yu, S Mankad, M Shunko
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