Jay Kandampully
Jay Kandampully
Professor of Service Management, The Ohio State University
Bekræftet mail på osu.edu
TitelCiteret afÅr
Customer loyalty in the hotel industry: the role of customer satisfaction and image
J Kandampully, D Suhartanto
International journal of contemporary hospitality management, 2000
Understanding Generation Y and their use of social media: a review and research agenda
L Aksoy, A Van Riel, J Kandampully, RN Bolton, A Parasuraman, ...
Journal of service management, 2013
Mastering self-leadership: Empowering yourself for personal excellence
CP Neck, CC Manz, DA Van Belle, K Mash, MD Coogan, MZ Brettler, ...
Pearson, 2010
Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study
HH Hu, J Kandampully, TD Juwaheer
The service industries journal 29 (2), 111-125, 2009
Innovation in logistic services and the new business model: a conceptual framework
RL Chapman, C Soosay, J Kandampully
Managing Service Quality: An International Journal, 2002
Innovation as the core competency of a service organisation: the role of technology, knowledge and networks
J Kandampully
European journal of innovation management, 2002
Service quality to service loyalty: A relationship which goes beyond customer services
J Kandampully
Total quality management 9 (6), 431-443, 1998
Managing brands and customer engagement in online brand communities
L Aksoy, A van Riel, J Kandampully, J Wirtz, A den Ambtman, J Bloemer, ...
Journal of service Management, 2013
Do hoteliers need to manage image to retain loyal customers?
J Kandampully, HH Hu
International Journal of Contemporary Hospitality Management, 2007
Services management: The new paradigm in hospitality
J Kandampully
Pearson Prentice Hall, 2007
The impact of demand fluctuation on the quality of service: a tourism industry example
J Kandampully
Managing Service Quality: An International Journal, 2000
Customer loyalty: a review and future directions with a special focus on the hospitality industry
J Kandampully, TC Zhang, A Bilgihan
International Journal of Contemporary Hospitality Management, 2015
Competitive advantage through anticipation, innovation and relationships
J Kandampully, R Duddy
Management Decision, 1999
The role of customer satisfaction and image in gaining customer loyalty in the hotel industry
J Kandampully, D Suhartanto
Journal of Hospitality & Leisure Marketing 10 (1-2), 3-25, 2003
The role of emotional aspects in younger consumer‐brand relationships
J Hwang, J Kandampully
Journal of Product & Brand Management, 2012
An exploratory study of service quality in the Malaysian public service sector
A Agus, S Barker, J Kandampully
International Journal of quality & reliability management 24 (2), 177-190, 2007
Students' perceptions of service quality in higher education
H Nadiri, J Kandampully, K Hussain
Total Quality Management 20 (5), 523-535, 2009
Relationship marketing: a concept beyond the primary relationship
J Kandampully, R Duddy
Marketing Intelligence & Planning, 1999
Exploring consumer perceptions of green restaurants in the US
F Schubert, J Kandampully, D Solnet, A Kralj
Tourism and Hospitality Research 10 (4), 286-300, 2010
The antecedents of customer satisfaction with online travel services: a conceptual model
KK Nusair, J Kandampully
European Business Review, 2008
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Artikler 1–20