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Jack Whalen
Jack Whalen
Adjunct Professor, School of Arts, Design and Architecture, Aalto University
Verified email at aalto.fi - Homepage
Title
Cited by
Cited by
Year
When words fail: A single case analysis
J Whalen, DH Zimmerman, MR Whalen
Social problems 35 (4), 335-362, 1988
3791988
Beyond the barricades: The sixties generation grows up
J Whalen, R Flacks
Temple University Press, 1989
3251989
Observations on the display and management of emotion in naturally occurring activities: The case of "hysteria" in calls to 9-1-1
J Whalen, DH Zimmerman
Social Psychology Quarterly, 141-159, 1998
2271998
Improvisational choreography in teleservice work
J Whalen, M Whalen, K Henderson
The British journal of sociology 53 (2), 239-258, 2003
1972003
Community knowledge sharing in practice: the Eureka story
DG Bobrow, J Whalen
Reflections: The SoL Journal 4 (2), 47-59, 2002
1962002
A technology of order production: computer-aided dispatch in public safety communications
J Whalen
Situated order: Studies in the social organization of talk and embodied …, 1995
1861995
When the medium become the message: The case of the Rather‐Bush encounter
SE Clayman, J Whalen
Taylor & Francis Group 22 (1-4), 241-272, 1988
1611988
Expert systems in (inter)action: diagnosing document machine problems over the telephone
J Whalen, E Vinkhuyzen
Workplace Studies: Recovering Work Practice and Informing Systems Design, 92-140, 2000
1202000
Expert systems versus systems for experts: Computer-aided dispatch as a support system in real-world environments
J Whalen
Cambridge Series on Human Computer Interaction, 161-183, 1995
1081995
Making work visible: Ethnographically grounded case studies of work practice
MH Szymanski, J Whalen
Cambridge University Press, 2011
1052011
The Isla Vista" bank burners" ten years later: Notes on the fate of student activists
J Whalen, R Flacks
Sociological Focus, 215-236, 1980
551980
Working a call: Multiparty management and interactional infrastructure in calls for help
J Whalen, DH Zimmerman
Calling for help: Language and social Interaction in telephone helplines 143 …, 2005
54*2005
The work of the work order: document practice in face-to-face service encounters
RJ Moore, J Whalen, ECH Gathman
Organisation, Interaction and Practice Studies of Ethnomethodology and …, 2010
462010
Echoes of rebellion: The liberated generation grows up
J Whalen, R Flacks
Journal of Political & Military Sociology, 61-78, 1984
411984
Proximal design: Users as designers of mobility in the Russian North
S Usenyuk, S Hyysalo, J Whalen
Technology and Culture, 866-908, 2016
362016
Information use of service technicians in difficult cases
Y Yamauchi, J Whalen, DG Bobrow
Proceedings of the SIGCHI conference on Human factors in computing systems …, 2003
342003
Organizing documents: Standard forms, person production and organizational action
N Kameo, J Whalen
Qualitative Sociology 38 (2), 205-229, 2015
312015
A taxonomy of users’ active design engagement in the 21st century
C Kohtala, S Hyysalo, J Whalen
Design Studies 67, 27-54, 2020
302020
Studying workscapes
M Whalen, J Whalen, R Moore, G Raymond, M Szymanski, E Vinkhuyzen
Discourse and technology: Multimodal discourse analysis, 208-229, 2004
272004
Texts in action
DE Smith, J Whalen, M Whalen, M Carter
University of Toronto and University of Oregon, 1995
271995
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